From your first call to ashes returned
Five steps, most of which happen without you doing anything. Here is the whole process, including the parts that run on the county’s schedule rather than ours.
The five steps
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Step 1: Call or click
Call (214) 550-7369 or start online. A real person answers, any hour, in English or Spanish. No answering service, no callback queue.
The first call takes only the four details we need to start driving: where your loved one is, who you are, whether a doctor or hospice has been notified, and your number.
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Step 2: We come to your loved one
A licensed transfer team arrives within 60 to 90 minutes, anywhere in the DFW metroplex — a home, a hospital, a hospice, or a care facility.
If your loved one is in a hospital or care facility, tell the nurse our name — the facility will hold your loved one until our team arrives.
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Step 3: We handle everything
We file the permits and the death certificate and carry out the cremation. You approve the paperwork by phone or online. You never have to visit a showroom.
Everything is signed electronically; the physician’s death-certificate signature is the one step that runs on the county’s clock rather than ours.
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Step 4: Ashes returned in 7 to 14 days
We bring the ashes to your home, or you pick them up here. A standard urn is included in the $1,750.
The 7-to-14-day window is set by Texas law — a 48-hour wait plus the county permit — not by our workload.
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Step 5: Nothing else is required
No upsell call, no salesperson. If you decide later that you want a keepsake urn or a memorial, we can help. If you do not, we are finished.
If you decide you want a keepsake urn or a memorial later, we help then; nothing is offered for sale during the arrangement itself.
What the timing actually looks like
Two clocks run at once. Ours is fast and we control it. The county’s is slower and nobody controls it — not us, and not a provider charging four times as much.
| When | What happens |
|---|---|
| Hour 0 | You call. We take four pieces of information and start driving. |
| Hour 1–2 | A licensed transfer team arrives and takes your loved one into our care. |
| Day 1–2 | We prepare the paperwork. You sign the cremation authorization by phone or online. |
| Day 2–5 | The attending physician signs the death certificate; the county issues the cremation permit. |
| After 48 hours | Texas law allows the cremation to proceed. It is carried out once the permit is in hand. |
| Day 7–14 | Ashes are returned to you, delivered or collected, in the included urn. |
The single most common delay is the death certificate. A physician, medical examiner, or justice of the peace has to sign it, and how quickly that happens depends on their office, not on us. If it stalls, we chase it, and we tell you that we are chasing it rather than leaving you to wonder.
What we need from you
Three things, in total, across the entire process:
- The first call. Where your loved one is, who you are, whether a doctor or hospice has been notified, and a number to reach you on.
- A signature. The cremation authorization, signed by whoever has legal authority. Electronic signature is fine.
- A decision about the ashes. Delivered to your home, or collected from us. That is the last decision there is.
There is no arrangement conference, no showroom appointment, and no meeting where somebody walks you past a wall of urns. If you would rather come in and sit down with us, you are welcome to. Most families never do.
Questions about the process
Why does it take 7 to 14 days?
Texas requires a 48-hour wait before cremation, and the county cannot issue a permit until a physician signs the death certificate. That signature is the step most often outside anyone’s control.
What paperwork do I have to sign?
A cremation authorization, signed by the legal next of kin. It can be signed electronically. We prepare it and walk you through it; you do not need to bring anything.
Who is allowed to authorize the cremation?
Texas sets an order of priority: a person named in the deceased’s written instructions, then the surviving spouse, then adult children, then parents, then siblings. We will tell you where you sit in it.
Can we witness the cremation?
Yes, witnessing can be arranged for an additional fee, quoted before you agree. Ask when you call and we will tell you what is available and when.
What if we change our minds and want a service?
You can hold a memorial at any point afterward, anywhere you like. Direct cremation does not close that door — it just separates the cremation from the gathering.
Ready when you are.
Call and a person picks up. No menu, no hold queue, no callback form. If you would rather start in writing, the online form takes about four minutes.